Integration

Multi-factor (passwordless) authentication to CRM Zendesk

Secure login (MFA/2FA) to the system interface for administrators and users

Passwordless login to the CRM using the second factor using ProID Mobile and other ProID tools

Popular CRM system with strong security

Zendesk is a cloud-based platform providing customer relationship management (CRM) software and customer support delivery solutions. This platform allows businesses to manage communication with their customers through various channels, such as emails, phone calls, chatting, social media, and more. Zendesk offers tools for tracking and managing customer requests, managing a knowledge base, automating workflows, and analytics to measure customer support performance.

Zendesk is used by thousands of companies around the world to deal with efficient customer support. Its user-friendly interface and range of features make it a popular choice for organizations looking to improve customer relationship management.

Supported Authentication Methods to the Zendesk

Passwordless

Multifactor (MFA)

Twofactor (2FA)

Push notification

One Time Password (OTP)

SMS

Multi-factor (MFA/2FA), passwordless login to CRM Zendesk

ProID enables secure two-factor login to the Zendesk CRM cloud interface using a mobile app and other means – a smart card and tokens. Authentication with ProID Mobile is handled via the supported SAML 2.0 protocol and allows a number of authentication methods (push notifications, SMS, OTP, etc.). Login is passwordless, i.e. without the need to enter a password.

You can log in to Zendesk and other products from the CRM (Customer Relationship Management) categories using biometrics and other methods supported by smartphones.

Island mode with ProID Mobile method

In the event of an internet outage or the need to disconnect the entire organization from the network, we are able to ensure that authentication works in hybrid (offline) mode.